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About Hard & Soft Water

What causes hard water?

When it rains, the water falling from the clouds is completely soft, it is not until the rain hits the ground that it begins to absorb minerals found within the earth.

Hard water areas

Chalk and magnesium areas in the UK stem down from the East coast of England across to Wales and down to Dorset.

Soft water areas

Granite areas are so hard that water cannot permeate through it, so rain water will simply run-off the surface.

map of hard and soft water areas in UK

Naturally soft vs softened water

If you’ve been on holiday to Cornwall, Wales or Scotland, you’ve probably experienced the beauty of naturally soft water – your skin might have felt softer, you might have found you were using too much soap in the shower and noticed that the bathroom and kitchen where you were staying stayed cleaner, shinier and brighter.

Softened water, by name association, is very similar, except ion-exchanged softened water is much softer than naturally soft water.

This means that your skin will feel much softer, your hair will be silkier and you will use as much as 50% less soaps and detergents than you would use in a naturally soft water area, which is of course less than you would use anyway in a typical hard water area.

A premium quality water softener will typically pay for itself within 3-6 years, and could last in excess of 20 years.


We are a family business based in Christchurch, Dorset.  We are very happy to either visit your or speak on the phone.

We’ll talk through the best options for water softening within your property.

Request a complimentary survey & quote below.